Replacement Policy

2025-02-24 Update

At FoxAlien, we strive to ensure your complete satisfaction with every purchase. If you encounter issues with missing, damaged, or defective parts, we’re here to help. Please review our policy below for part replacement requests.

1. Eligibility for Replacement

We offer free replacements for parts under the following circumstances:

- Damaged Parts: Physical damage (e.g., cracks, bends) or defects caused during manufacturing or shipping.

- Missing Parts: Components not included in your original shipment.

- Quality Issues: Parts that fail to function as intended due to material or workmanship flaws under warranty period.

Exclusions:

- Damage caused by misuse, improper installation, or unauthorized modifications.

- Normal wear and tear.

- Parts purchased from third-party sellers.

2. How to Request a Replacement

Step 1: Contact our Customer Support team.

- Email: aftersale@foxalien.com / support@foxalien.com

Step 2: Provide the following details:

- Order number and purchase date.

- A clear description of the issue.

- Photos/video showing the damage, defect, or missing items.

Step 3: We’ll check your request within 48 hours and reply you further guidance.

3. Replacement Process

- Replacement parts usually ship within 3–5 business days via standard delivery. Sometimes lead time may be longer if the parts are out of stock.

- Return of Defective Parts: In some cases, we may require the return of the defective item before shipping a replacement.

4. Limitations

- We reserve the right to deny claims lacking sufficient evidence or made outside the warranty.

- FoxAlien is not liable for delays caused by shipping carriers or unforeseen circumstances.

5. Policy Updates

This policy may be revised periodically. Changes will be posted on this page with an effective date.