Question 1

How do I make a return?

Accepted Answer

Returns must be initiated within [x days] of receiving your order. Items must be unused and in the original packaging.

Return by mail

Reach out to our customer support team at [email or phone #] to initiate the return process with your order number and details about the item you wish to return. Print the shipping label and drop off your return at a [Fedex/shipping center] location.

Note: There is a [$X] shipping charge per order.

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

Question 2

Is there a way to change my contact details after placing an order?

Accepted Answer

You can change contact details such as your email address through customer service after placing an order. However, some details like the shipping email address may not be amendable after the order has been generated, so it's important to double-check your information before finalizing the purchase.

Question 3

What happens if an item is missing from my order upon delivery?

Accepted Answer

If an item from your order is missing upon delivery, it may be arriving separately in a different shipment. It is essential to cross-check the included items based on the tracking information provided for each shipment. If discrepancies continue, contact customer support for assistance with locating the missing item or arranging for a replacement if necessary.

Question 4

CH340 driver & Gbrl software

Accepted Answer

CH340 driver

For Windows:

CH341SER_windows.zip 596.2KB

For MAC OS:

CH341SER_MAC.ZIP 4.3MB

For Linux:

CH341SER_LINUX.ZIP 12.5KB

CAD software

FreeCAD: https://www.freecad.org/

AutoCAD: https://www.autodesk.com/

Solidworks: https://www.solidworks.com/

CAM software

Easel: https://www.inventables.com/pages/easel

Fusion360: https://www.autodesk.com/products/fusion-360/personal

Carbide Create: https://carbide3d.com/downloads/

Aspire: https://www.vectric.com/products/aspire/

Gbrl controller

Easel: https://www.inventables.com/pages/easel

Candle: https://github.com/Denvi/Candle

UGS: https://universalgcodesender.com/download/

Openbuilds CONTROL: https://software.openbuilds.com/

Lasergrbl: https://lasergrbl.com/

Lightburn: https://lightburnsoftware.com/

OS Compatibility

Software/OS	Windows	MAC	Linux
Easel	✅	✅	✅
Candle	✅	✖	✅
UGS	✅	✅	✅
Fusion360	✅	✅	✖
Vcarve	✅	✅	✅
Carveco Maker	✅	✖	✖
Lightburn	✅	✅	✅
Lasergrbl	✅	✖	✖
Aspire	✅	✅	✅
Openbuilds	✅	✅	✅

Question 5

How to replace Masuter Pro control board

Accepted Answer

When replacing a new control board, you will need to unplug the old one and wiring the new one. Here is the control board wiring diagram for reference.

Masuter Pro:

Question 6

How can I ensure I am purchasing the right unit for my project needs?

Accepted Answer

When considering a purchase from FoxAlien, customers are welcome to discuss their project details with a customer service agent to ensure they select the appropriate machine.

Factors such as the type of materials to be cut, working size requirements, interest in laser cutting, and intended business use for the machine are important considerations that the customer service team can help with.

For more details, please contact our agents.

Question 7

FAQs for CNC beginners

Accepted Answer

If you are new to CNC, you may have some questions and problems during operating the CNC. This article provides some instructions for CNC beginners.

Q1: The USB drive is corrupted and has no files in it. How can I get the files and documents?

Please find the files from this link:

https://foxalien.gorgias.help/en-US/articles/download-133216

Q2: Driver installation fails. It shows error messages. And no COM is detected.

If it shows error message during installation, connect the USB to the CNC machine, and then check if the COM is detected successfully.

If yes, we can ignore the error message, and continue to the next step.

If no COM, please download the driver again, and re-install. Check USB port and make sure it is completely connected. Or use another USB port for connection.

Please check this video for driver and software installation step by step:

https://www.youtube.com/watch?v=gdWjrOxHbTI

Q3: When I connect the software, it says “port open”.

1. Check the E-stop, make sure it is not pressed down. If it is pressed down, the machine cannot work even though you click unlock. In this case, you need to release the E-stop first, and then click unlock.

2. Check the limit switch. If any axis triggers the limit switch, the machine will lock, too. In this case, please follow this video to solve the limit switch problem.

Please refer this video about how to solve limit switch problem:

https://www.youtube.com/watch?v=KRnsiUadlOo

Q4: I connect the machine to software successfully, but it can’t move any axis.

Each time you power on the machine, you need to click “unlock” button first, and then it can work.

Check the E-stop and limit switch as Q3.

Q5: I can’t engrave a circle but an oval, or the engraving is distorted, what should I do?

Check the belts tension. If the belts are loose, the machine will lose steps. Make sure the belts are tight enough.

Tighten the set screws on the synchronous wheels.

Check the coupler and make sure the set screws are tightened. Loosen coupler may cause losing steps during engraving and lead to inaccuracy.

Check this video tutorial for belt adjustment:

https://www.foxalien.com/blogs/news/how-to-adjust-the-belts-on-cnc-machine-4040-xe

Q6: The machine loses steps, or the stepper motors stutter. How can I fix it?

When the machine loses steps during engraving, or the Y motors move unsmoothly, please follow bellowed steps to make the adjustment:

1. Check the belts tension. Make sure the belts are not loose, but yet not too tight.

Please check this instruction for belt adjustment: https://www.foxalien.com/blogs/news/how-to-adjust-the-belts-on-cnc-machine-4040-xe

2. Check the screw on the synchronous wheels. Make sure the set screw is tightened.

3. Check all the screws on the Y-motor part, make sure all screws are tightened. If some screws are loose, the wheels may not be able to attach to the rail and belt tightly to move the machine.

Q7: Why does not the screen on the controller box light up when I power on the machine?

If the machine is set to “PC” mode, the screen will not turn on when turning on the controller box.

The screen will light up when it is set to “Controller” mode.

!!! Computer control and controller control cannot be used at the same time; otherwise, it may cause errors or conflicts. Please disconnect the USB cable when using the offline controller.

Q8: I install the laser on CNC machine, but I can’t get the laser on. No light on the laser module.

When changing the machine to a laser engraver, we need to set it to “Laser” mode on the controller box. Remember to set it back to “Spindle” mode when using the spindle.

Q9: I select the “Laser” mode, and the light on the laser module is on, but no laser beam comes out when I send M3 S1000. I can’t get anything engraved. Is the laser broken?

The default maximum S value of CNC machines is set to 10000 for the spindle. So, the maximum S value for laser is 10000, too. In this case, S1000 is just 1/10 of the laser power, it is too weak to see the laser beam. Try with higher S value.

Q10: What's the post processor for exporting the G-code files?

Since the FoxAlien CNC machines are based on Grbl, they are compatible with all Grbl-related post processors.

For example: Grbl(mm)(*.gcode), G-code(mm)*tap

Question 8

XE-PRO Stepper motors run in wrong direction

Accepted Answer

If the closed-loop stepper motor runs in opposite direction, please follow below steps to check:

1. Check the machine configuration. Enter $$ command in Candle/UGS, find $3. The correct $3 configuration is $3=1. If find the configuration is wrong, please change it.

Instruction of how to check and change configuration:

https://foxalien.gorgias.help/en-US/how-to-change-grbl-settings-for-xe-pro-8040-507815

2. Check the DIP switch on the stepper motor. Find dial 1, switch it to the other side. Then jog the stepper motor again. If it still moves in a wrong direction, the stepper motor is defective and needs to be replaced. Please contact our agent for assistance.

Switch dial 1 to the other side

Question 9

No power to start the machine - Masuter Pro, Masuter 3

Accepted Answer

After connecting all the cables and power adapter, but the machine still cannot start up. In this case, please follow below steps to check:

Step 1: check power adapter. If the light on the power adapter does NOT light on, check the power cord and outlet, make sure power cord is correctly plugged.

If the outlet and the connection are good, then the power adapter is confirmed defective.

Step 2: if the power adapter light is on, then measure the output of the power adapter.

If the output is less than 12V, the power adapter is confirmed defective.

If the output is 12V, please follow step 3.

Step 3: measure the controller box power button. Open the controller box, find the power button.

First, set the multimeter to this gear.

Then measure the power button as below picture:

Press down the power button and repeat 1-2 times.

If the multimeter does not buzz, the power button is defective and needed to be replaced.

Any questions, please contact us for assistance.

Question 10

Things to know before operating a CNC machine

Accepted Answer

1. General Safety Instructions

- Read the Manual: Before operating the CNC machine, thoroughly read and understand the user manual provided by the manufacturer.

- Training: Only trained and authorized personnel should operate the machine. Ensure all operators are familiar with its functions and safety features.

- Personal Protective Equipment (PPE): Always wear appropriate PPE, including safety glasses, gloves, and hearing protection. Avoid loose clothing or jewelry that could get caught in the machine.

- Work Area: Keep the work area clean, organized, and free of obstacles. Ensure proper lighting and ventilation.

2. Machine Setup and Inspection

- Power Supply: Ensure the machine is connected to a stable power supply with the correct voltage and grounding. Avoid using extension cords.

- Inspection: Before each use, inspect the machine for any visible damage, loose parts, or worn components. Do not operate the machine if any issues are detected.

- Tooling: Use only approved cutting tools and ensure they are properly installed and secured. Check for tool wear or damage before starting.

- Material Securement: Properly secure the workpiece using clamps or a vacuum table to prevent movement during operation.

3. Operating Procedures

- Startup: Power on the machine and perform a test run without cutting to ensure all components are functioning correctly.

- Software Setup: Load the correct design file and verify the cutting parameters (e.g., speed, depth, and tool path) before starting the job.

- Monitoring: Never leave the machine unattended while it is running. Continuously monitor the operation for any unusual noises, vibrations, or errors.

- Emergency Stop: Familiarize yourself with the location and operation of the emergency stop button. Use it immediately if any unsafe condition arises.

4. Maintenance and Cleaning

- Regular Maintenance: Follow the manufacturer’s maintenance schedule to keep the machine in optimal condition. This includes lubricating moving parts, checking alignment, and replacing worn components.

- Cleaning: Clean the machine and work area after each use. Remove dust, debris, and cutting residues to prevent buildup and potential hazards.

- Inspection Log: Maintain a log of inspections, maintenance, and repairs for reference.

5. Hazard Prevention

- Fire Safety: Keep flammable materials away from the machine. Have a fire extinguisher nearby and ensure operators know how to use it.

- Dust and Fumes: Use a dust collection system or vacuum to remove particles generated during cutting. If working with materials that produce harmful fumes, ensure proper ventilation or use a respirator.

- Sharp Tools: Handle cutting tools with care to avoid injury. Always use tools designed for the specific material being processed.

6. Emergency Procedures

- Power Failure: In case of a power outage, turn off the machine and wait for power to be restored before resuming operation.

- Malfunction: If the machine malfunctions or behaves unexpectedly, stop the operation immediately and contact technical support.

7. Additional Tips

- Material Compatibility: Ensure the material being processed is suitable for the machine and cutting tools. Avoid materials that may cause excessive wear or damage.

- Software Updates: Keep the machine’s software and firmware up to date to benefit from the latest features and safety improvements.

- Operator Fatigue: Avoid operating the machine when fatigued or under the influence of medication or substances that may impair judgment.

Contact us at support@foxalien.com for any questions.

Question 11

Recommended CNC parameters for different materials

Accepted Answer

Here’s the recommended CNC parameters for different types of materials.

Please remember that these recommendations are just for reference. Adjust parameters based on material properties and machine capabilities for optimal results!

Wood (Softwood/Hardwood)

Spindle Speed: 8000–10000 RPM
Feed Rate: 600–1200 mm/min
Cutting Depth: 0.5–2 mm (deeper for softwood, shallower for hardwood)
Tool Recommendation: 2-flute bits or end mills (3–6mm diameter); spiral bits for hardwood to reduce burrs.

Notes:

Reduce feed rate for hardwoods (e.g., oak, walnut) to prevent tool overheating.
Engrave along the wood grain to minimize chipping; reduce cutting depth when engraving against the grain.

Plastics (Acrylic, ABS, PVC)

Spindle Speed: 10000 RPM
Feed Rate: 500–1000 mm/min
Cutting Depth: 0.3–2 mm
Tool Recommendation: Single or double-flute spiral bits (sharp edges to prevent melting).

Notes:

Acrylic melts easily—use high speed + low feed rate with compressed air cooling.
PVC may release toxic fumes; ensure ventilation or wear a respirator.

Metals (Aluminum, Brass)

Spindle Speed: 6000–10000 RPM (aluminum); 3000–6000 RPM (brass)
Feed Rate: 200–500 mm/min
Cutting Depth: 0.1–0.5 mm (use multiple shallow passes).
Tool Recommendation: Carbide-coated end mills (4-flute or aluminum-specific tools).

Notes:

Always use cutting fluid or lubricant (e.g., WD-40) for cooling.
Avoid excessive tool overhang to prevent vibration and breakage.

Composites (PCB Circuit Boards)

Spindle Speed: 10000 RPM
Feed Rate: 200–400 mm/min
Cutting Depth: 0.05–0.2 mm (fine engraving).
Tool Recommendation: Tungsten carbide V-bits (0.2–0.8mm) or PCB-specific drill bits.

Notes:

Clean dust promptly to avoid short circuits or inhalation risks.
Engrave multi-layer boards in stages with incremental depths.

General Tips

Test & Adjust: Always test on scrap material first and fine-tune parameters.
Tool Maintenance: Replace worn tools to avoid material burning or tool breakage.
Cooling/Dust Control: Use coolant for metals/plastics; dust extraction for wood/stone.
Layered Engraving: Divide deep cuts into multiple passes to reduce machine strain.

Safety Reminders

Wear safety goggles and a dust mask.
Securely clamp materials to prevent shifting.
Avoid continuous heavy-duty operation; let the machine rest intermittently.

Recommended CNC router bits:

CNC Router Bits Essential Kit | 1/8" Shank

Q: How do I make a return?

Returns must be initiated within [x days] of receiving your order. Items must be unused and in the original packaging. Return by mail Reach out to our customer support team at [email or phone #] to initiate the return process with your order number and details about the item you wish to return. Print the shipping label and drop off your return at a [Fedex/shipping center] location. Note: There is a [$X] shipping charge per order. Refund process Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method. Non-Returnable items Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

CNC Router Bits Essential Kit | 1/4" Shank

CNC Router Bits 3D Carving Essential Kit | 1/4" Shank

Contact us at support@foxalien.com for any questions.

Question 12

Flash drive documents

Accepted Answer

All FoxAlien CNC machine documents also can be downloaded from cloud. If the flash drive files, please download from below links.

Masuter Series:

Masuter 3S：

https://drive.google.com/drive/folders/1FuMnfLgsiAOoGQfWnyPuK2BTkYwhVR7_?usp=drive_link

Masuter 3：

https://drive.google.com/drive/folders/1JZKjftMoMLmL7buUHmcsJ7-88SFERtF1?usp=drive_link

Masuter Pro:

https://drive.google.com/drive/folders/1BaazU2jgK9jEz7AjK8TgCt1UX3jBZ0fx?usp=drive_link

Masuter 4040:

https://drive.google.com/drive/folders/1L4jwT2Vcw68q14EEmB921WQi2E8AAZM6?usp=drive_link

XE Series:

XE-PRO：https://drive.google.com/drive/folders/1kliP3neYCgVErhL148AQoy-8Czg9obhk?usp=drive_link

4040-XE:

https://drive.google.com/drive/folders/1wG6Zv4mRZ5hKkkWLoEpcA4jrlA_CQc8V?usp=drive_link

Vasto Series:

Vasto：https://drive.google.com/drive/folders/1h696o2g0XlkvQm8E-4Mdiq7cEilaGQQU?usp=drive_link

Vasto XL & Vasto XXL：https://drive.google.com/drive/folders/1WiCAnxTcwPSzqbKkuHeNUw8xGyBUuSlh?usp=drive_link

Closed Loop Series:

CL-4x4: https://drive.google.com/drive/folders/1egADc8vpZJrvbOb6rzFMSzW13NeEUcBn?usp=drive_link

CL-6560:

https://drive.google.com/drive/folders/1rcg0XF7TXKOEGI3hS52gB3Yy6oHnVXO_?usp=drive_link

WoodMads Series:

WM-3020: https://drive.google.com/drive/folders/1vCbz0A-hIgmxmtaD3uI-V8FwRxM3nVqu?usp=drive_link

Extension Kit Manuals:

https://drive.google.com/drive/folders/1dCRZOjEdtgzrWSCv_w-_7sdVfRbr3B8t?usp=drive_link

Others:

3018-SE V2:

https://drive.google.com/drive/folders/1O3rDmB4S5QLd3n8Q6SxHuUw4wyN8GGG6?usp=drive_link

Reizer: https://drive.google.com/drive/folders/1evOWdXthZI_rO8m9qXs0V1qniAFZVWIM?usp=drive_link

HW40 Hot wire cutter:

https://drive.google.com/drive/folders/1evOWdXthZI_rO8m9qXs0V1qniAFZVWIM?usp=drive_link

LE-4040: https://drive.google.com/drive/folders/1AIvv937Z35f7NRz9fXDqlKeUbokJmuCB?usp=drive_link

Question 13

Can I order a replacement part, like a stepper motor or a spindle clamp, for my machine from FoxAlien?

Accepted Answer

Customers can order replacement parts such as stepper motors or spindle clamps directly from FoxAlien.

Please should provide a detailed description of the part they need along with their shipping address. Our agent will offer a purchasing option that includes the shipping cost. Upon agreement of the price, an invoice will be sent for payment processing.

Question 14

Stepper motor can't move

Accepted Answer

If the stepper motor cannot run at all, or get stuck, and there is no ALARM in the software, please follow below steps to test:

!!! Please replace [Good motor] and [Bad motor] with the corresponding axis based on the actual situation.

E.g.: [Good motor] = [X motor] (the motor can move normally)

[Bad motor] = [Z motor] (the one cannot run)

Step 1: Use the wire of the [Good motor] to connect the [Bad motor], and control via software, jog the machine

Result:

[Bad motor] can run normally → the [Bad motor] wire or the control board is defective (go to step 2)

[Bad motor] still cannot run → stepper motor is defective

Step 2: Use [Bad motor]'s wire to connect to [Good motor]'s control board port, and control via softaware to jog the stepper motor

Result:

[Bad motor] can run normally → control board is defective

[Bad motor] still cannot run → [Bad motor]'s wire is defective

Feel free to contact our agent for assistance if you have any questions about the testing.

Question 15

Laser engraving settings for different material

Accepted Answer

This article includes the engraving settings for different kinds of material when using laser on FoxAlien CNC machines.

!!! Notice:

The settings are for reference only.
Results may be different even in same material with different finishing or colors. You need to adjust the focus spot, focal length and power based on different material.
Transparent and reflective material cannot be engraved or cut.

FoxAlien 20W laser (laser output 5W, focusing 30mm)

Material	Thickness	Engrave		Cut
Material	Thickness	Speed	Power	Speed (mm/min)	Power	Pass
Balsa wood	2mm	1000mm/min	100%	1000mm/min	100%	5
Plywood	3mm	1000mm/min	100%	200mm/min	100%	6
Carboard paper	3mm	2000mm/min	50%	700mm/min	100%	5
Carboard paper	6mm	2000mm/min	50%	200mm/min	100%	4
MDF	2mm	1000mm/min	100%	/	/	/
Non-transparent acrylic	2mm	1000mm/min	100%	100mm/min	100%	5
Viynl	0.1mm	/	/	500mm/min	100%	2
Leather	0.7mm	2000mm/min	80%	300mm/min	100%	2
Kraft paper	250g	2000mm/min	65%	800mm/min	100%	2
Solid wood	/	750mm/min	100%	/	/
Plated metal	/	750mm/min	100%	/	/
Powder coated metal	/	750mm/min	100%	/	/
Paint sprayed metal	/	750mm/min	100%	/	/
Anodized aluminum	/	750mm/min	100%	/	/
Cobblestone	/	100mm/min	100%	/	/
PVC	/	750mm/min	100%	/	/

FoxAlien 40W laser (laser output 10W, focusing 40mm)

A. For closed-loop stepper motors (Masuter 3S, XE-PRO, CL-4x4 etc.)

Material	Thickness	Engrave		Cut
Material	Thickness	Speed	Power	Speed	Power	Pass
Balsa wood	2mm	3000mm/min	100%	1000mm/min	100%	3
Plywood	3mm	3000mm/min	100%	200mm/min	100%	5
Carboard paper	3mm	5000mm/min	50%	1000mm/min	100%	4
Carboard paper	6mm	5000mm/min	50%	200mm/min	100%	3
MDF	2mm	3000mm/min	100%	/	100%	/
Non-transparent acrylic	2mm	3000mm/min	100%	200mm/min	100%	3
Viynl	0.1mm	/	/	700mm/min	100%	1
Leather	0.7mm	5000mm/min	60%	300mm/min	100%	1
Kraft paper	250g	5000mm/min	45%	800mm/min	100%	1
Solid wood	/	3000mm/min	100%	/	/	/
Plated metal	/	3000mm/min	100%	/	/	/
Powder coated metal	/	3000mm/min	100%	/	/	/
Paint sprayed metal	/	3000mm/min	100%	/	/	/
Anodized aluminum	/	3000mm/min	100%	/	/	/
Cobblestone	/	200mm/min	100%	/	/	/
PVC	/	3000mm/min	100%	/	/	/

B. For open-loop stepper motor (Masuter Pro, Masuter 3, WM3020, 4040-XE, Vasto etc.)

Material	Thickness	Engrave		Cut
Material	Thickness	Speed	Power	Speed	Power	Pass
Balsa wood	2mm	2000mm/min	100%	1000mm/min	100%	3
Plywood	3mm	2000mm/min	100%	200mm/min	100%	5
Carboard paper	3mm	2000mm/min	30%	1000mm/min	100%	4
Carboard paper	6mm	2000mm/min	30%	200mm/min	100%	3
MDF	2mm	2000mm/min	100%	/	/	/
Non-transparent acrylic	2mm	2000mm/min	100%	200mm/min	100%	3
Viynl	0.1mm	/	/	700mm/min	100%	1
Leather	0.7mm	2000mm/min	40%	300mm/min	100%	1
Kraft paper	250g	2000mm/min	30%	800mm/min	100%	1
Solid wood	/	2000mm/min	100%	/	/	/
Plated metal	/	2000mm/min	100%	/	/	/
Powder coated metal	/	2000mm/min	100%	/	/	/
Paint sprayed metal	/	2000mm/min	100%	/	/	/
Anodized aluminum	/	2000mm/min	100%	/	/	/
Cobblestone	/	200mm/min	100%	/	/	/
PVC	/	2000mm/min	100%	/	/	/

FoxAlien 80W laser (laser output 20W, focusing 40mm)

A. For closed-loop stepper motors (Masuter 3S, XE-PRO, CL-4x4 etc.)

Material	Thickness	Engrave		Cut
Material	Thickness	Speed	Power	Speed	Power	Pass
Balsa wood	2mm	5000mm/min	50%	2000mm/min	100%	3
Plywood	3mm	5000mm/min	60%	200mm/min	100%	2
Carboard paper	3mm	5000mm/min	25%	1000mm/min	100%	2
Carboard paper	6mm	5000mm/min	25%	400mm/min	100%	3
MDF	2mm	5000mm/min	40%	400mm/min	100%	2
Non-transparent acrylic	2mm	5000mm/min	50%	200mm/min	100%	4
Viynl	0.1mm	/	/	1000mm/min	100%	1
Leather	0.7mm	5000mm/min	40%	600mm/min	100%	1
Kraft paper	250g	5000mm/min	30%	1500mm/min	100%	1
Solid wood	/	3000mm/min	30%	/	/	/
Plated metal	/	3000mm/min	100%	/	/	/
Powder coated metal	/	3000mm/min	100%	/	/	/
Paint sprayed metal	/	3000mm/min	100%	/	/	/
Anodized aluminum	/	3000mm/min	100%	/	/	/
Cobblestone	/	400mm/min	100%	/	/	/
PVC	/	3000mm/min	100%	/	/	/

B. For open-loop stepper motor (Masuter Pro, Masuter 3, WM3020, 4040-XE, Vasto etc.)

Material	Thickness	Engrave		Cut
Material	Thickness	Speed	Power	Speed	Power	Pass
Balsa wood	2mm	2000mm/mim	40%	2000mm/m	100%	3
Plywood	3mm	2000mm/mim	45%	200mm/m	100%	2
Carboard paper	3mm	2000mm/mim	10%	1000mm/m	100%	2
Carboard paper	6mm	2000mm/mim	10%	400mm/m	100%	3
MDF	2mm	2000mm/mim	25%	400mm/m	100%	2
Non-transparent acrylic	2mm	2000mm/mim	40%	200mm/m	100%	4
Viynl	0.1mm	/	/	1000mm/m	100%	1
Leather	0.7mm	2000mm/mim	15%	600mm/m	100%	1
Kraft paper	250g	2000mm/mim	10%	1500mm/m	100%	1
Solid wood	/	2000mm/mim	25%	/	/	/
Plated metal	/	2000mm/mim	100%	/	/	/
Powder coated metal	/	2000mm/mim	100%	/	/	/
Paint sprayed metal	/	2000mm/mim	100%	/	/	/
Anodized aluminum	/	2000mm/mim	100%	/	/	/
Cobblestone	/	400mm/m	100%	/	/	/
PVC	/	2000mm/mim	80%	/	/	/

Question 16

How to maintain a CNC machine

Accepted Answer

Proper maintenance is essential to ensure the longevity, precision, and safety of your CNC router machine. Follow this guide to keep your machine in optimal condition.

- Daily Maintenance

1. Clean After Each Use

Use a soft brush or compressed air to remove dust, debris, and chips from the machine’s work area, rails, spindle, and tool holder.
Wipe down surfaces with a microfiber cloth slightly dampened with isopropyl alcohol (avoid excess moisture).

2. Check for Loose Parts

Inspect screws, belts, and clamps for tightness. Tighten any loose components to prevent vibrations during operation.

3. Lubrication

Apply a small amount of machine oil or grease to linear rails, lead screws, and bearings as specified in the user manual. Avoid over-lubrication to prevent dust buildup.

4. Tool Inspection

Examine cutting bits for wear, chips, or dullness. Replace damaged tools immediately to maintain cutting quality.

- Weekly/Monthly Maintenance

1. Deep Cleaning

Disassemble removable parts (e.g., collets, clamps) and clean them thoroughly.
Remove built-up residue from the spindle using a specialized spindle cleaner.

2. Calibration Check

Verify machine alignment and axis calibration using a dial indicator or calibration software.
Re-level the machine if it has been moved or shows signs of misalignment.

3. Belt and Motor Inspection

Check belts for fraying, cracks, or slack. Adjust tension or replace worn belts.
Ensure stepper motors are free of debris and operating smoothly.

4. Electrical Components

Inspect wiring and connections for damage or corrosion.
Clean ventilation fans to prevent overheating.

- Backup Settings

Save your machine’s configuration files and custom tool libraries to avoid data loss.

- Long-Term Storage

Clean and lubricate all metal parts to prevent rust.
Store the machine in a dry, dust-free environment with a protective cover.
Remove cutting tools and store them in a labeled case.

- Safety Tips

Always power off and unplug the machine before maintenance.
Wear safety goggles and gloves when handling sharp tools or cleaning debris.
Avoid using the machine in humid or extreme-temperature environments.

By following this guide, you’ll maximize your CNC router machine’s lifespan and maintain its accuracy. Always refer to the manufacturer’s manual for model-specific instructions. Happy crafting! 🛠️

Contact us at support@foxalien.com for any questions.

Question 17

How to install NEMA23 stepper motors on Masuter 3

Accepted Answer

This video shows the steps of upgrading the Masuter 3 CNC machine with NEMA23 stepper motors.

Question 18

Default Grbl settings

Accepted Answer

This article includes the default Gbrl setting documents for FoxAlien CNC machines. Please download the documents corresponding to your machine model.

Masuter series:

Masuter Pro defalut configuration.zip 642B

Masuter PRO-4080 configuration.zip 653B

Masuter 3 defalut configuration.zip 334B

Masuter 3-4080 configuration.zip 345B

Masuter 3S default configuration.zip 330B

Masuter 3S-8040 configuration.zip 342B

XE series:

XE-PRO defalut configuration.zip 622B

XE-PRO-8040 defalut configuration.zip 640B

4040-XE defalut configuration.zip 627B

Vasto series:

Vasto,VastoXL,VastoXXL default configuration.zip 1.8KB

Closed-loop series:

CL-4x4 defalut configuration.zip 630B

Others:

WM-3020 default configuration.zip 630B

Reizer 4040.txt 1.1KB

LE-4040.txt 345B

3018-SE.txt 346B

Question 19

What lubricant should be used on FoxAlien machines, and is WD-40 suitable?

Accepted Answer

FoxAlien machines can be lubricated with both oil and grease for maintenance purposes, and WD-40 is a general choice that can be used. Customers can obtain guidance and recommendations from the customer service team.

Question 20

Tool database for FoxAlien bits in Fusion360

Accepted Answer

We provide the tool database of the 1/4" shank router bits (SKU: CRB-14ER-Essential-Kit).

It can be imported into Fusion360.

Document download:

FoxAlien tool database-CRB-14ER-Essential-Kit.zip 2.6KB

Fusion360

Question 21

XE-PRO linear rails upgrade kit debugging guide

Accepted Answer

When upgrading the XE-PRO with linear rails, we need to do some debugging to make sure everything is installed in right position; otherwise, there may be noise when the machine is running, and this may affect the engraving accuracy.

This video shows how to check and adjust the linear rail on each axis.

Question 22

What should I do if my CNC machine is not connecting properly to the computer software?

Accepted Answer

If you are experiencing issues with your CNC machine's software connection, first ensure the driver is installed correctly. If it's a hardware issue, verify that the red light on the USB port of the controller board lights up when connected. Additionally, try using a different computer port or cable. FoxAlien provides instructional support, and if issues persist, you should provide your order number and a video detailing the problem for further assistance.

Question 23

Buying guide for guitar building

Accepted Answer

We have different series of CNC machines that can make guitar. This article will list out the features and other recommended accessories for guitar building.

1. Masuter Pro: pulley system with rubber wheels, NEMA 17 stepper motors.

supports extension kit
supports to install trimmer router & laser

Cons: the stepper motors may not be stronger enough for long time cutting and carving. And the engraving speed cannot be set to too fast in case of loosing step.

CNC Router Masuter Pro with 4080 Extension Bundle Kit

FoxAlien FA710 Trimmer Router-US

2. Masuter 3: pulley system with metal wheels, NEMA 17 stepper motors.

supports extension kit (coming soon)
supports NEMA23 stepper motor upgrade kit (coming soon)
supports trimmer router & laser

Cons: the original stepper motors may not be stronger enough for long time cutting and carving. And the engraving speed cannot be set to too fast in case of loosing step. You may need several upgrade kits to make it a perfect and efficient machine for guitar building.

Masuter 3 CNC machine

FoxAlien FA710 Trimmer Router

3. XE-PRO: pulley system with metal wheels, NEMA 23 closed-loop stepper motors, which have stronger torque and faster moving speed.

supports extension kit (this extension kit will come with pre-install linear rails on X-axis)
supports to install trimmer router & laser
supports linear rails upgrade kit (will take the engraving accuracy to next level)
Z travel (95mm), is taller than Masuter Pro.

CNC Router Machine XE-PRO with 8040 Extension Bundle Kit

Linear Rails Upgrade Kit for CNC Machine XE-PRO

FoxAlien FA710 Trimmer Router-US

4. Vasto series: equipped with linear rails and ball screws on XYZ axis. 3 different working area options. Vasto XXL is the largest size in this series. With this series, basically you don't need to other upgrade kits.

It supports all FoxAlien laser kits and trimmer router.

FoxAlien Vasto Series

FoxAlien FA710 Trimmer Router-US

Question 24

How to change Grbl settings for Masuter 3S 8040

Accepted Answer

I. For LaserGRBL

1.Connect the machine to computer.

2.Open the LaserGRBL, connect the machine. Click path: Grbl -> Grbl Configuration

3.Click “Import”, select the Masuter 3S 8040 configuration document, it will be imported to lasergrbl. Message will show as picture-3. Changing configurations finished.

II. For Lightburn

1.Connect the machine to Lightburn. Open Console. Make sure the COM is correct.

2.Enter command $130=800, and send. When console shows “ok”, the configuration is changed successfully.

III. For UGS

1.Connect the machine to UGS. Open console.

2.Enter command $130=800, and send. When console shows “ok”, the configuration is changed successfully.

IV. For Candle

1.Connect the machine to Candle. Open settings. Make sure the COM is correct.

2.Enter command $130=800, and send. When console shows “ok”, the configuration is changed successfully.

Masuter 3S 8040 Grbl settings file download:

Masuter 3S-8040 configuration.zip 342B

Question 25

MDF spoilboard schematics files download

Accepted Answer

If you want replace your MDF spoilboard, we provide the model document for you to DIY an original FoxAlien MDF board.

Please find your model and download the documents:

Spoilboard for Masuter Pro, Masuter 3, Masuter 3S:

Mastuer pro-3-3S spoilboard.zip 77.9KB

Spoilboard for XE-PRO:

XE-PRO spoilboard.zip 106KB

Spoilboard for 4040-XE:

4040-XE spoilboard.zip 79.4KB

Contact us at support@foxalien.com if you have any questions.

Question 26

Grbl error codes list

Accepted Answer

Error Code	Message	Description
1	Expected command letter	G-code words consist of a letter and a value. Letter was not found.
2	Bad number format	Missing the expected G-code word value or numeric value format is not valid.
3	Invalid statement	Grbl ‘$’ system command was not recognized or supported.
4	Value < 0	Negative value received for an expected positive value.
5	Setting disabled	Homing cycle failure. Homing is not enabled via settings.
6	Value < 3 μsec	Minimum step pulse time must be greater than 3μsec.
7	EEPROM read fail. Using defaults	An EEPROM read failed. Auto-restoring affected EEPROM to default values.
8	Not idle	Grbl ‘$’ command cannot be used unless Grbl is IDLE. Ensures smooth operation during a job.
9	G-code lock	G-code commands are locked out during alarm or jog state.
10	Homing not enabled	Soft limits cannot be enabled without homing also enabled.
11	Line overflow	Max characters per line exceeded. Received command line was not executed.
12	Step rate > 30kHz	Grbl ‘$’ setting value cause the step rate to exceed the maximum supported.
13	Check Door	Safety door detected as opened and door state initiated.
14	Line length exceeded	Build info or startup line exceeded EEPROM line length limit. Line not stored.
15	Travel exceeded	Jog target exceeds machine travel. Jog command has been ignored.
16	Invalid jog command	Jog command has no ‘=’ or contains prohibited g-code.
17	Setting disabled	Laser mode requires PWM output.
20	Unsupported command	Unsupported or invalid g-code command found in block.
21	Modal group violation	More than one g-code command from same modal group found in block.
22	Undefined feed rate	Feed rate has not yet been set or is undefined.
23	Invalid gcode ID:23	G-code command in block requires an integer value.
24	Invalid gcode ID:24	More than one g-code command that requires axis words found in block.
25	Invalid gcode ID:25	Repeated g-code word found in block.
26	Invalid gcode ID:26	No axis words found in block for g-code command or current modal state which requires them.
27	Invalid gcode ID:27	Line number value is invalid.
28	Invalid gcode ID:28	G-code command is missing a required value word.
29	Invalid gcode ID:29	G59.x work coordinate systems are not supported.
30	Invalid gcode ID:30	G53 only allowed with G0 and G1 motion modes.
31	Invalid gcode ID:31	Axis words found in block when no command or current modal state uses them.
32	Invalid gcode ID:32	G2 and G3 arcs require at least one in-plane axis word.
33	Invalid gcode ID:33	Motion command target is invalid.
34	Invalid gcode ID:34	Arc radius value is invalid.
35	Invalid gcode ID:35	G2 and G3 arcs require at least one in-plane offset word.
36	Invalid gcode ID:36	Unused value words found in block.
37	Invalid gcode ID:37	G43.1 dynamic tool length offset is not assigned to configured tool length axis.
38	Invalid gcode ID:38	Tool number greater than max supported value.

Alarm Code	Message	Description
1	Hard limit	Hard limit triggered. Machine position is likely lost due to sudden halt. Re-homing is highly recommended.
2	Soft limit	Soft limit alarm. G-code motion target exceeds machine travel. Machine position retained. Alarm may be safely unlocked.
3	Abort during cycle	Reset while in motion. Grbl cannot guarantee position. Lost steps are likely. Re-homing is highly recommended
4	Probe fail	Probe fail. Probe is not in the expected initial state before starting probe cycle when G38.2 and G38.3 is not triggered and G38.4 and G38.5 is triggered. Your bit is likely making contact with the touch plate or the circuit is completed before the bit is moving. Move the bit away from the touch plate.
5	Probe fail	Probe fail. Probe did not contact the workpiece within the programmed travel for G38.2 and G38.4. Your bit is too far away from the touch plate. Move the bit closer.
6	Homing fail	Homing fail. Reset during active homing cycle.
7	Homing fail	Homing fail. Safety door was opened during homing cycle.
8	Homing fail	Homing fail. Cycle failed to clear limit switch when pulling off. Try increasing pull-off setting or check wiring.
9	Homing fail	Homing fail. Could not find limit switch within search distances. Try increasing max travel, decreasing pull-off distance, or check wiring. The limit switch wasn’t triggered in the distances expected. If your z-axis is moving away from the switch when homing, check your firmware and confirm you have the correct profile for your machine.

Question 27

What are the recommended tool specifications for the default bit that comes with the FoxAlien Masuter Pro?

Accepted Answer

Tool specifications such as speed, feed rate, step down, plunge, and step over can vary significantly depending on factors including material type, spindle power, router bits, and even ambient temperature. As such, there is no one-size-fits-all setting for cutting rate. Customers should optimize these settings based on their specific project requirements.

Question 28

How to change Grbl settings for Masuter 3 4080

Accepted Answer

I. For LaserGRBL

1.Connect the machine to computer.

2.Open the LaserGRBL, connect the machine. Click path: Grbl -> Grbl Configuration

3.Click “Import”, select the Masuter 3 4080 configuration document, it will be imported to lasergrbl. Message will show as picture-3. Changing configurations finished.

II. For Lightburn

1.Connect the machine to Lightburn. Open Console. Make sure the COM is correct.

2.Enter command $131=800, and send. When console shows “ok”, the configuration is changed successfully.

III. For UGS

1.Connect the machine to UGS. Open console.

2.Enter command $131=800, and send. When console shows “ok”, the configuration is changed successfully.

IV. For Candle

1.Connect the machine to Candle. Open settings. Make sure the COM is correct.

2.Enter command $131=800, and send. When console shows “ok”, the configuration is changed successfully.

Masuter 3 4080 Grbl settings file download:

Masuter 3 4080 configuration.zip 345B

Question 29

How to change Grbl settings for XE-PRO 8040

Accepted Answer

I. For LaserGRBL

1.Connect the machine to computer.

2.Open the LaserGRBL, connect the machine. Click path: Grbl -> Grbl Configuration

3.Click “Import”, select the XE-PRO 8040 configuration document, it will be imported to laserGrbl. Message will show as picture-3. Changing configurations finished.

II. For Lightburn

1.Connect the machine to Lightburn. Open Console. Make sure the COM is correct.

2.Enter command $100=160, and send. When console shows “ok”, the configuration is changed successfully.

3.Enter command $130=800, and send. When console shows “ok”, the configuration is changed successfully.

III. For UGS

1.Connect the machine to UGS. Open console.

2.Enter command $100=160, and send. When console shows “ok”, the configuration is changed successfully.

3.Enter command $130=800, and send. When console shows “ok”, the configuration is changed successfully.

IV. For Candle

1.Connect the machine to Candle. Open settings. Make sure the COM is correct.

2.Enter command $100=160, and send. When console shows “ok”, the configuration is changed successfully.

3.Enter command $130=800, and send. When console shows “ok”, the configuration is changed successfully.

XE-PRO 8040 Grbl settings file download:

XE-PRO 8040 extension kit- how to change configuration.zip 882.5KB

Question 30

Making a spoilboard and tramming your spindle with Masuter Pro

Accepted Answer

The tutorial video is made by James Dean Designs.

This video shows how to create a spoilboard on the FoxAlien Masuter Pro and the process of tramming your spindle in to get great results.

Question 31

How to change Grbl settings for Masuter Pro 4080

Accepted Answer

I. For LaserGRBL

1.Connect the machine to computer.

2.Open the LaserGRBL, connect the machine. Click path: Grbl -> Grbl Configuration

3.Click “Import”, select the Masuter Pro 4080 configuration document, it will be imported to lasergrbl. Message will show as picture-3. Changing configurations finished.

II. For Lightburn

1.Connect the machine to Lightburn. Open Console. Make sure the COM is correct.

2.Enter command $131=800, and send. When console shows “ok”, the configuration is changed successfully.

III. For UGS

1.Connect the machine to UGS. Open console.

2.Enter command $131=800, and send. When console shows “ok”, the configuration is changed successfully.

IV. For Candle

1.Connect the machine to Candle. Open settings. Make sure the COM is correct.

2.Enter command $131=800, and send. When console shows “ok”, the configuration is changed successfully.

Masuter Pro 4080 Grbl settings file download:

Masuter PRO-4080 configuration document.zip 653B

Question 32

How to maintain CNC machine

Accepted Answer

In order to keep the CNC machines in good condition and in good performance, regular maintenance is important and necessary.

The main parts which require regular maintenance include:

The moving parts - such as linear rails, lead screws, ball screws, spindle motor, and stepper motors etc.;

The controlling parts - such as controller box, motherboard and cable.

How to maintain:

Linear rail, lead screw, ball screw

Regular check and add fresh lubricant to the linear rail, lead screw, ball screw and related nuts to ensure smooth moving. Lubricant oil can reduce the mechanical wear and also proof them from rusting.

First, clean the dust and chips on the lead screw/linear rails. Then use a clean brush to put the grease on the lead screw/linear rails.

Commonly used lubricant: oil, grease

Grease

WD-40 spray

Stepper motor and spindle motor

Stepper motor and air-cooled spindle motor are not water-proof. Always keep them in dry condition and avoid water, otherwise they will burn out or shorted.
Daily dust and chips cleaning after operating to keep the bearing clean.
Highly recommend to use dust-shoe and vacuum cleaner during carving.
Avoid continuously long time working in high speed and strong resistance.

Controller box and motherboard

Weekly dust and chips cleaning to keep the controlling unit clean. Otherwise, the build-up dust may cause damage to the motherboard, driver chips and port interface.

Cable

Mainly check the moving joint of the cable, whether there is contact failure at the corner, disconnection and short circuit. Keep the machine in good connection.

Question 33

How to connect CNC machine to computer

Accepted Answer

In order to control the CNC machine in the computer, a CH340 driver must be installed in the computer first.

Step 1: download the CH340 driver from the thumb drive included in the package or from the below link:

https://foxalien.gorgias.help/en-US/ch340-driver-and-gbrl-software-490211

Step 2: double-click to start driver installation.

Step 3: to determine your machine's COM port

First, connect your machine to the computer via USB.

•For Windows XP: Right click "My Computer"→ Select "Manage"→ Select "Device Manager".

•For Windows 7: Right click "Computer"→ Select "Manage" → Select "Device Manager" from left pane.

•For Windows 10: Right click “This PC"→ Select "Manage" → Select "Device Manager" from left pane.

For Windows 11: search for "Device manager"

•In the tree, expand "Ports (COM & LPT)“ , your machine will be the USB Serial Port (COMX), where the “X” represents the COM number, for example COM6.

•If there are multiple USB serial ports, right click each one and check the manufacturer, the machine will be “CH340”.

Question 34

How to replace belts on Masuter Pro

Accepted Answer

This tutorial shows how to install the belt on FoxAlien Masuter Pro. The installation is similar on 4040-XE, Masuter 4040, Masuter 3 and Masuter 3S.

PDF download:

How to assembly belts on axis-Masuter Pro.pdf 384.4KB