Payment

Payment Policy

 

2025-02-24 Update

 

1. Accepted Payment Methods

We accept the following payment methods for purchases made on our website:

- Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit/debit cards.

- Digital Wallets: PayPal, Apple Pay, Google Pay, and other supported digital wallets.

- Bank Transfers: Direct bank transfers (processing times may vary).

2. Currency

All transactions are processed in USD. If your payment is made in a different currency, the amount will be converted based on the current exchange rate, and additional fees may be applied by your bank or payment provider.

3. Payment Security

We prioritize the security of your payment information. All transactions are encrypted using Secure Socket Layer (SSL) technology and comply with the Payment Card Industry Data Security Standard (PCI DSS). We do not store your full payment details on our servers.

4. Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase. If you do not receive this email, please check your spam folder or contact our customer support team at email: support@foxalien.com.

5. Failed Payments

If your payment fails, please ensure that:

- Your payment information is correct.

- Your card or account has sufficient funds.

- Your payment method is accepted in your region.

If the issue persists, please contact your bank or payment provider, or reach out to our customer support team for assistance.

6. Refunds and Cancellations

Refunds and cancellations are subject to our [Insert Refund and Cancellation Policy Link]. Once a refund is approved, it will be processed using the original payment method. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

7. Taxes and Duties

Depending on your location, additional taxes, customs duties, or import fees may be applied to your order. These charges are the responsibility of the customer and are not included in the product price or shipping costs.

For the EU orders, the price includes VAT. We don't accept third party’s VAT to apply the tax return.

8. Disputes and Chargebacks

If you believe there is an error in your transaction, please contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension or additional fees.

9. Contact Us

For any questions or concerns regarding payments, please contact our customer support team at [Insert Email Address] or [Insert Phone Number]. Our support hours are [Insert Hours of Operation].

10. Policy Updates

We reserve the right to update this payment policy at any time. Any changes will be posted on this page with an updated effective date.

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Thank you for shopping with us! We appreciate your trust and are committed to providing a secure and seamless payment experience.